Privacy policy

Last updated [DATE]. [Have this reviewed before launch.]

Who we are

Lake Plumbing and Heating ([LEGAL COMPANY NAME], company number [XXXXXXXX]), [Street address], [Town], [Postcode]. Contact: [hello@lakeplumbingandheating.co.uk].

What we collect

When you send an enquiry we collect your name, phone number, email, postcode, details of the job and any photos you choose to upload.

Why we use it

Only to respond to your enquiry, quote for and carry out the work, and keep records we are required to keep. Our lawful basis is taking steps at your request before entering a contract, and our legal obligations.

Who we share it with

We do not sell your data. We use trusted providers to run this website and handle enquiries [list them, e.g. Cloudflare for hosting]. They process data only on our instructions.

How long we keep it

Enquiries that do not lead to work are deleted after [12 months]. Job records are kept for [6 years] for warranty and tax purposes.

Your rights

You can ask to see, correct or delete your data, or object to how we use it, by emailing [hello@lakeplumbingandheating.co.uk]. You can also complain to the Information Commissioner's Office at ico.org.uk.